| Enterprise and Commercial Product Support Servies Organisation |
| ESSO & CSSO: MUSHKO’s support service includes one or more of the following: |
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On-Site hardware support, including re-installation, work to completion. |
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On-Site software support, including re-installation, work to completion. |
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Flexible call submittal. |
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Assigned MUSHKO support team, which may include one or more of the following |
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Assigned MUSHKO support team, which may include one or more of the following: |
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» assigned MUSHKO system support engineer |
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» assigned MUSHKO customer care centre engineer |
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» assigned MUSHKO contracts administrator |
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After-hours Hardware & Software Assistance |
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Per-call service |
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Additional maintenance activities |
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Additional software update installation |
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Additional operational reviews |
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License to use software updates |
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Weekly software assistance |
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Network support |
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