Call Logging Procedure (Office Hours)

Customers must have MUSHKO Warranty, Maintenance, or Phone-In Support Contract for a call to be logged into the MUSHKO Response Center.

During office Hours
Call MUSHKO Support Center
You will be asked for the following:
Type of call (hardware or software)
System handle number or serial number of product
Name
Contact number
Problem description
Verification of contract or warranty by MUSHKO.
Response Center will provide assistance for reactive problem solving, patch cutting and technical assistance

After office Hours:
Customers who have signed a 24 x 7 service contracts are provided mobile numbers of senior and junior engineers as well a escalation manager who handle the customer compliant
Call account support engineer on the contact numbers provided including mobile
If primary engineer is unavailable, back-up engineer can be contacted.