 |
Customer who have signed a 24 x 7 service
contract are provided mobile numbers of senior and
junior engineers as well as escalation manager who
handle the customer complaint. |
|
Call account support engineer on the contact
number provided including mobile. |
|
If primary engineer is unavailable back-up
engineer can be contacted. |
|
Engineer will provide assistance for reactive
problem-solving, patch cutting or technical
hardware software assistance depending on contract
signed with Mushko. |
