MUSHKO Help Desk Software

MUSHKO has developed an in-house software for its Help Desk that provides and tracks:

	Customer complete information
	Customer inventory and products history
	Call tracking and documentation system
	Knowledge database
	Customer and product wise report on number of calls, turnaround time, history.

Call Logging Procedure

Customer must have MUSHKO warranty, maintenance, or phone-in support contract for a call be logged into the MUSHKO response center.